Advanced
Search

FAQs

For Doctors

Creating MyCare Ghana account is easy and takes a couple of steps to complete.

  1. The first step is to download the MyCare Ghana Doctors app and Install it on your phone.
  2. Open the MyCare Ghana Doctors app and then click on the Register button.
  3. Once you click on the register button, fill out the details like name, email, mobile number, location, etc.
  4. Once all details are filled out, click on, I agree with the terms and conditions and click on the register button.
  5. Once you click/tap on the register button, MyCare Ghana Doctors demands you to verify your phone number. You will receive an OTP on the given phone number from MyCare Doctors app. You will need to add that six – digit OTP and click on the submit button.
  6. Once you click on submit, your account details will be forwarded to our representatives. They will review your details and will make your account active. 

Following are the steps you need to follow for setting your profile.

  • It’s essential to add a picture and set up your profile to help you connect with your patients quickly and vice versa. Also, the image will allow patients to communicate with you via call, chat, video call, etc. 
  • Once doctors register with MyCare Ghana app, they will receive a unique MyCare Ghana app id, which will help the doctor connect with the patient. 
  • From the doctor’s dashboard doctors can manage and see all their patients, all prescriptions, patient’s documents, Doctors’ notes and hospitals.

The following are the steps that will help the doctor to send prescriptions to their patients.

  • To attach prescriptions the doctor needs to click on the “+” button in the bottom right from the prescriptions screen.
  • Fill up the prescription form.
  • Then choose the patient that you need to send the prescription to.
  • Once the patient is selected, then select the pharmacy and click on submit.
  •  
  • Click on the notes button from the doctor’s dashboard and select the patient from the all patients list. Click on the patient name and you can see the selected patient documents and notes.
  • Click on the “Write a Note” button and write your notes and click on submit button.
  • Doctors can edit their notes. And the patient can see that doctor’s notes on their MyCare Ghana app.
  • Doctors can also manage their patient appointments. When doctors approve the patient’s appointment, the patient gets the notification.

The patient can pay their fees online by debit card, credit card, or net banking; the fees will be immediately collected by MyCare Ghana App and will be sent to the doctor within seven working days.

Doctor can view their earnings in MyCare Ghana wallet, either at the dashboard by clicking the top right corner (wallet symbol) or by looking at the entire history in My profile > My Wallet. 

For Patients

Creating MyCare Ghana Patient’s app account is easy and takes a couple of steps to complete.

  1. The first step is to download the MyCare Ghana Patient’s app and Install it on your phone.
  2. Open the MyCare Ghana Patient’s app and then click on the Register button.
  3. Once you click on the register button, fill out the details like name, email, mobile number, location, etc.
  4. Once all details are filled out, click on, I agree with the terms and conditions and click on the register button.
  5. Once you click/tap on the register button, MyCare Ghana app asks you to verify your phone number. You will receive an OTP on the given phone number from MyCare Ghana app. You will need to add that six-digit OTP and click on the submit button.

To change your password in MyCare Ghana app, go to profile, then select the option Change password.

To edit or add personal data, including your name, address, email, etc., go to profile OR click on View Profile in MyCare Ghana app and then click on my profile option. You will be able to update your details here. 

If you need to add your doctors to MyCare Ghana app, go to the dashboard, then click on my doctors, then insert MyCare Ghana id and at the end, click on Ok.

For exploring your local area and doctors, go to my doctors in MyCare Ghana app and select your location.

The most helpful thing about MyCare Ghana app is joining ALL your providers on one platform.

  • Andrology
  • Gynecology
  • Homeopathy
  • Asthma
  • Arthroscopy
  • Dermatology
  • Dental

And Many More!

For a new connection with the doctor, first, you need to connect with a doctor that follows the steps below.

  1. Open MyCare Ghana App
  2. Then go to the Doctor list.
  3. Then select a specialist as per your need.
  4. In the last step, click on Connect.

Once the doctor approves connection request after that, you can find that doctor on your list. To see, follow the steps below.

  1. Open MyCare Ghana App
  2. Go to My Doctors
  3. Open Book Appointment

To see all your prescriptions follow the steps below

  • Open MyCare Ghana App.
  • Then go to My Prescriptions.

To share your prescription with the lab, follow the steps below:

  • Open MyCare Ghana App.
  • Then go to My Laboratory.
  • Select Send Prescription to Laboratory.
  • Then click on Medical History. 
  • Then click on Select Doctor (Who sent you prescription).
  • The last is to select prescription and then select Laboratories.
  • Once you send a prescription to laboratory, wait for them to send you quotes on your prescription.

To share your prescription with the Pharmacy, follow the steps below:

  • Open MyCare Ghana App
  • Then go to My Pharmacy.
  • Select Send Prescription to Pharmacy 
  • Then click on Medical History. 
  • Then click on Select Doctor (Who sent you prescription)
  • The last is to select prescription and then select Pharmacies.
  • Once you send a prescription to pharmacy, wait for them to send you quotes on your prescription.

More FAQs

MyCare Ghana App is an E-healthcare for all your health needs. You can avail of various health services like doctor consultations from leading E-healthcare service providers, hospitals, diagnostic tests, and online pharmacy; reports are available in the app itself at any time for reference. Easy and safe storage and sharing.

Our app operates on IOS and Android (5.0 and above). For now, we are not available on windows. 

Our MyCare Ghana App is available on Play Store and App Store, so if you want to download the app, search MyCare Ghana App in the play store and then click on install. 

After downloading MyCare Ghana app, open the app and register yourself. If you have already registered before, use login via email-id and password. You can book appointments for any specialists, can buy medicines from pharmacies and get your tests done from laboratories.

MyCare Ghana app is available for iOS and Android phones, and your phone must have a 3G or 4G network or Wi-Fi coverage instrument. Your device should have iOS version 10.0 or higher, Android OS version 5.0 or higher to use MyCare App.

Yes,doctor can access your medical records; MyCare Ghana app only allows you and your doctor to view, print, and assign your data in a folder form.

MyCare Ghana app allows you to upload image files, which are snapped as pictures by your phone’s camera or PDFs. This includes email attachments in the form of PDFs that can run from the Doctors, Hospitals, and pathological labs straight into your MyCare Ghana App Folder.

We only allow one device to be registered at a time with one unique password to ensure maximum security of your medical data. This means once you sign in with a different machine with the same ID, the app will log you out of the previous device you signed in to.

MyCare Ghana app will have a recoveries folder where all the reports will be stored, the reports are shown as you viewed it in the folder.

Our MyCare Ghana App is very safe as we have HIPAA and GDPR compliance. As highly confidential medical data, we follow best practices to make sure your data is safe and secure with us. The information is end-to-end encrypted so that both the server and the application are finished and there are minimal chances of any data Intervention.